2010 and 2011 FIVE STAR Real Estate Award
for overall customer satisfaction
In September 2010, and again in 2011, Diana and Michael Kearns were selected to appear in 5280 Magazine as recipients of the Five Star Real Estate award for excellence in customer satisfaction. The FIVE STAR Real Estate Agent Program is designed to identify and showcase real estate agents in a local market that score highest in overall satisfaction.
As part of an in-depth research process real estate agents are evaluated by their customers and real estate industry professionals based on customer service, integrity, market knowledge, communication and negotiation skills, closing preparation, helping you find the right home, marketing the home being sold, and overall satisfaction
10,000 to 50,000 recent homebuyers (all area residents who purchased a home over $100,000 - $200,000 within a 12-36 month period depending on the market size), readers of the area magazine, and 250 mortgage and title companies are asked to name and evaluate real estate agents with whom they have had direct/personal experience with. Recent homebuyers and subscribers can evaluate up to two agents, while mortgage and title companies can evaluate up to three agents. Both positive and negative responses regarding each agent are accepted. In addition to the survey results, other criteria such as acceptable disciplinary action and review by a panel of local industry experts are incorporated into the overall evaluation process.
The final list of FIVE STAR Real Estate Agents includes the real estate agents, of those evaluated, in the local market that scored highest in overall satisfaction; representing less than 7% of the real estate agents in the local market.